Dear Vendors,
We regret to inform you that as of Jan 31th, 2012 we will be closing our hosting company due to certain problems.
The services will be provided till January 16th, 2012 (all services will be working).
For another two weeks you will be able to access server and backup ALL your data (the following services will be running: helm, phpMyAdmin, ftp, imap, ms sql 2008) .
You will not be able to access webpages and send emails.
On January 30th, 2012 the servers will be shut down and it will not be possible to access any data to download backups.
This email and full instructions how to backup your data will be shown on our main page. Additional informations, updates will also be published on our web site so please check it out prior to submitting ticket to us.
We would also like to inform you that we partnership with iVhosting.com and we can recommend you their services for reseller hosting , multiple domain hosting on Linux servers with cPanel/WHM.
We would like to thank you for your cooperation with us.
It’s been a pleasure to deal with all of you. Good luck to everyone...
Regards,
ResellerGuru Team
We are sorry, but we are unable to reply to all posts on support site, so we will put questions to most common queries on this site.
According to our TOS all payments are non refundable.
After January 16th, 2012 you will not be able to access website and send emails. It's not possible for us to reactivate your websites.
What is URL to your helm control panel?
You may find below URL to helm, based on your reseller accont number:
RS1-RS507 - http://helm.earth.dnstemplate.com/
RS505-RS899 - http://helm.mars.dnstemplate.com/
RS700-RS1000 - http://helm.venus.dnstemplate.com/
RS1000-RS199 - http://helm.mercury.dnstemplate.com/
RS2000-RS2999 - http://helm.orion.dnstemplate.com/
RS3000-RS3999 - http://helm.jupiter.dnstemplate.com/
You have to make database backup youself. We don't provide database backups.
How to backup files?
To backup files you should use ftp client like cuteFTP or FTP Voyager.
To help you to move domains to new hosting we put domain files backup file in root directory on most servers.
How to backup emailss?
You should use email client like MS Outlook and configure email account as IMAP.
Next you will be able to access all folders on server and copy emails to local workstation.
How to backup mySQL datatabse?
To backup database you should
1. login to helm,
2. go to your domain management page,
3. click on database manager icon,
4. click on database name row,
5. click on "go to phpMyAdmin" link,
6. login to phpMyAdmin with your database username and password,
7. click on "Export" tab,
8. click on your database name,
9. set compression as "gzipped",
10. press go button.
How to backup MSSQL database?
To backup MS SQL database you have to install MS SQL 2008 server on local workstation or use 3rd party MS SQL 2008 server.
You have to:
1. create database on remote MS Server,
2. right click on database name, click all tasts \ import data,
3. provide source server name and login details, click next button,
4. provide destination database details and click next button,
5. mark first option to copy data from one or more tables or views and click next button,
6. mark all tables, and click next button,
7. click next button,
8. click finish button.